Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited options are available at checkout.

Do you offer free shipping?
Yes! We offer free standard shipping on orders over $75.

Do you ship internationally?
Currently we ship within the United States only. International shipping is coming soon.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging.

How do I start a return?
Contact us at support@kitchenmixhaven.com with your order number and reason for return. We'll send you a prepaid return label.

When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your return.

Warranty & Product Support

Do your products come with a warranty?
Yes. Most of our appliances include a 1-year manufacturer's warranty. Specific warranty details are listed on each product page.

My appliance stopped working. What do I do?
Reach out to us at support@kitchenmixhaven.com and we'll help troubleshoot or arrange a replacement if covered under warranty.

Payments

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, Discover), PayPal, Shop Pay, and Apple Pay.

Is my payment information secure?
Absolutely. All transactions are encrypted and processed securely through Shopify Payments.

Order Tracking

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can also log into your account to view order status.

My tracking hasn't updated. What should I do?
Tracking can take 24–48 hours to update after shipment. If it's been longer, contact us and we'll look into it.